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FFXIV giving refunds

tr1age

tr1age

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http://www.gamespot.com/news/sony-r...-customers-as-servers-remain-unstable-6414087

Did you see this?

The bungled relaunch of Final Fantasy XIV Online: A Realm Reborn has seen Sony fully refund customers who purchased the PlayStation Network version of the game on August 27 or August 28.
Affected customers will see a full refund to their wallet, the entitlements for the game reset, and the game reappearing in their download list. "We apologise for any inconvenience this may cause and thank you for your patience," says Sony.
 
I believe this was mostly done because the PSN wasn't working properly. Sony has always been pretty good about "asking for forgiveness" and giving stuff away when they make a mistake. When PSN was hacked, they did everything in their power to make it a helluva stronger security system and gave away stuff as an apology. It's much more of a Japanese culture thing than anything else (but is also a great publicity stunt).
 
Gyoin said:
I believe this was mostly done because the PSN wasn't working properly. Sony has always been pretty good about "asking for forgiveness" and giving stuff away when they make a mistake. When PSN was hacked, they did everything in their power to make it a helluva stronger security system and gave away stuff as an apology. It's much more of a Japanese culture thing than anything else (but is also a great publicity stunt).
Click to expand...

This is the entire problem. Why is it OK for them to push out crappy/buggy systems and code as long as they give us free stuff? It should work before its launched. I'm not talking about the minor bugs or crashes or whatever, I'm talking about general play-ability.

The same goes for the huge PSN hack in 2011. That shit should not be accepted just because they gave out some free stuff just to appease the user base when they royally fucked up.
 
It's not acceptable, you're right.

But it's better that they are open about it and apologize than just hide it under the rug like all the other companies it happens to, right?
 
I give them points for manning up to their mistakes and paying for them. I don't accept that those large scale mistakes continue to be made.
 
Hmm. I guess I just forgive easier than you?

Sony fricked up with the hack. They haven't been hacked since because they put in the time, money, and effort to make sure it wouldn't happen.

FFXIV Servers got borked after a launch that more than quadrupled their expected sales. A week later, servers are stable, concurrent users increased from 200,000 to 325,000, and minimal errors and plans to make sure it doesn't persist.

I mean, as a consumer I can fully expect "I paid for this, I want it working from day 1 and to never have issues". Realistically, we are humans and shit happens whether we plan for it or not. Nobody is perfect. The fact they own up to it, fix it, and do their best to make sure it doesn't happen again is pretty admirable for a large company if you ask me.
 
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